Update: Trying not to Panic!

Well, what a big waste of time!
I spent over 4 hours on the phone to ebay- mostly on hold.
I talked to 4 different ebay people for a combined 2 minutes or less.
The first guy said he would look at my account and then put me on hold. 10 minutes later he came back on and said that my rating was off due to an ebay glitch and it really should be 24 defects instead of the 21 my dashboard says.
what?!?
Then he said he wasn't able to help me and would switch me to another person who could.


After another hour waiting on the phone- while I put my kids to bed, cleaned off my dresser and started packing my order for tomorrow.

Another guy came one, with a heavy accent that made it difficult to understand, said he would look at my info and come back on, waited another 15 minutes and he said he wasn't the right department and wouldn't be able to help me and transferred me

another 45 minutes later a lady gets on, says she will look at my info, another 20 minutes, then says I shouldn't lose my ebay account, but my listings will be limited and then was going to transfer me to an account specialist- and before I could say anything to stop her, was transferred again.

Another hour later, and was finally transferred to someone who said they, surprise, needed to look at my info, put me on hold and then proceeded to hang up on me.

UGH! What a waste of time!

All I really wanted to know is can I still sell on ebay
when will my rating improve
could they remove a neutral and a negative from the time when the flooding affected us, which they promised they would do,
is there anything else I could do to help make sure my rating was better come August
I got none of that answered, but got to listen to the lady on the message tell about 4,000 times how important my call was to them.

And they expect me to provide excellent customer service?

And I have been checking my dashboard and my numbers never change until the 20th of each month, even though they say they are updated daily, how can I tell if I am doing better if they only change after a new rating?

so frustrated. I decided to just open another account and start listing some items on there, hopefully I can get some good numbers there and no lose that account too, should they decide to close my other account. This is not the stress I need right before my last paycheck from the teaching job !